Terms and Conditions

  1. Acceptance of your request for an Interior Design Consultation or for any Design work or service will be on the understanding that you have read, and fully understand and agree to the Terms and Conditions as set out below.


  1. Any initial Consultation shall require prior payment which is not refundable. A Consultation request outside Greater London will incur travel expenses and travelling time costs to be agreed with you depending on location.


  1. Cancellation of any agreed appointments without your providing 24 hours notice, will incur the full payment without a refund.


  1. Any Design Brief or other workscope including supervision of ongoing works shall be subject to an individual agreement and quotation, which shall be valid for one month from the date of issue. Your written confirmation, (including email), will act to indicate your acceptance of any agreement, quotation, or term.


  1. We will notify you in writing if we need to amend or vary a quotation, Design Brief or workscope, and you should notify us immediately if you want to amend the Design Brief, instruction, or specification. In every case we will endeavour to accommodate the requested amendments but where this is not possible we reserve the right to adhere to the original brief, instruction or specification.


  1. Any instructions or orders given by you, either directly or indirectly to a Third Party, Contractor, Supplier or Manufacturer falls outside the scope of these Terms and Conditions. We further accept no liability whatsoever for the work,  goods, or services of any Third Party Contractors, Suppliers or Manufacturers engaged either directly or indirectly by yourself.


  1. If you choose to accept our agreement and quotation for our interior design services, you will be requested to pay the total sum of the invoice before the commencement of any workscope, comprising the agreement or invoice. For supervision of works which are ongoing, you will be invoiced at the end of  each week, and the invoice must be paid in full. We reserve the right to cease any further workscope where any sum due under this agreement remains outstanding or unpaid.


  1. In the unlikely event you are dissatisfied with any elements of the work or services carried out by ourselves, this must be drawn to our attention immediately as to be capable of remedy. We will attempt to rectify any issues you are not satisfied with, however we accept no liability whatsoever for rectification where these have arisen through Client error including measurements error or the utilisation of the Client’s own contractors, manufacturers, or agents.


  1. All work shall be carried out by Dione Gachette Interior Design Me, London with reasonable care and skill. You have a right to cancel any Agreement you have entered into with us within 14 days of the date of the Agreement, without giving any reason. You need to exercise this right of cancellation in writing before the cancellation period expires, and upon receipt of which, all payments made in respect of the given Agreement will be reimbursed to you.
    If the performance of the service begins within the cancellation period, you will remain liable to pay for the service carried out until the cancellation notice is received.


  1. Dione Gachette Interior Design Me, London excludes all liability and responsibility for any uninsured loss or damage that may result to yourself or Third Party, notwithstanding the extent of our total liability for the breach of any part of this Agreement which shall at all times never exceed the equivalent of the sums paid by yourself for the relevant part of the workscope.


  1. We make every effort to carry out works to agreed timescales, however all specified timescales are for indication purposes only and are not contractual. We expressly do not accept responsibility for delays outside our control.


  1. We do not accept any liability for work carried out which may result in any breach of planning consents, statutory obligations, or Lease covenants including Licences for Alterations. We therefore assume you have obtained all necessary prior consents, permissions , licences, and approvals in respect of anticipated works, together with having adhered to all health and safety standards, including the Control of Asbestos Regulations 2012.